Terms of Service

About these terms

These Terms of Service govern your use of Home Exterior Insider ("we", "us", "our") and any subscription, product or service purchased through homeexteriorinsider.com.au. By subscribing or purchasing, you agree to these terms.

Please read these terms carefully before subscribing. If you do not agree, please do not use our services.

What you get access to

Depending on the subscription or product you purchase, you will receive access to one or more of the following:

• Monthly Insider posts — expert advice on home exterior decisions, delivered to subscribers on a recurring basis
• The full Insider archive — all previously published posts, accessible while your subscription is active
• Downloadable checklists and guides
• Access to The Insider Network directory of vetted home exterior professionals
• A one-on-one expert consultation (where purchased as a separate product)

Content is provided for personal, non-commercial use only. You may not reproduce, distribute or resell any content without our express written permission.

Subscriptions and billing

Subscriptions are billed on a recurring basis — monthly or annually depending on the plan you select. Payment is processed securely through Stripe.

• Your subscription will automatically renew at the end of each billing period unless cancelled
• You will be charged the subscription price current at the time of renewal
• We will notify you of any price changes before they take effect
• You can view and manage your subscription at any time through the customer portal

Cancellations

You may cancel your subscription at any time through the customer portal or by contacting us at hello@homeei.com.au.

• Cancellations take effect at the end of your current billing period
• You will retain access to your subscription content until the end of the period you have paid for
• No partial refunds are provided for unused portions of a billing period

Refunds

We want you to be satisfied with your subscription. If you have a concern, please contact us and we will do our best to resolve it.

• Refund requests for monthly subscriptions must be made within 7 days of the charge
• Refund requests for annual subscriptions must be made within 14 days of the charge
• One-off products including the All-Access Pass and consultations are non-refundable once access has been granted or the consultation has taken place
• Refunds are issued at our discretion and assessed case by case

The Insider Network — business listings

Businesses listed in The Insider Network agree to the following additional terms:

• Listing fees are charged on a monthly or annual basis and are non-refundable once the listing period has commenced
• All businesses are subject to a vetting process before being listed
• We reserve the right to remove any listing that no longer meets our standards, without refund
• The HEI Vetted badge may only be used while an active listing is maintained
• Businesses must notify us of any significant changes to their services or coverage area

Content and intellectual property

All content published on Home Exterior Insider — including Insider posts, checklists, guides and all written material — is the intellectual property of Home Exterior Insider and is protected by copyright.

• You may access and use content for your own personal, non-commercial purposes
• You may not copy, reproduce, distribute, publish or resell any content without our express written permission
• Sharing limited extracts with attribution is acceptable — wholesale reproduction is not

Disclaimer

The content published on Home Exterior Insider is based on real-world experience in the exterior cleaning industry and is provided for general informational purposes. It is not a substitute for professional advice specific to your property, location or circumstances.

While we take care to ensure our content is accurate and up to date, we make no warranties about the completeness or suitability of any information for your specific situation. We accept no liability for any loss or damage arising from decisions made based on content published on this site.

Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the "last updated" date at the top of this page and notify active subscribers by email where changes are material. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.